Frequently asked questions

Yes. Every personalised order gets a proof by email — a drawing of exactly how your piece will look, including spacing and font. We do not cut anything until you approve it.

Tell us as soon as you can and we will fix it before cutting, free. Once a piece has been engraved with the spelling you approved, we cannot undo it — which is exactly why we send the proof.

Almost always. Vector files (SVG, EPS, AI, PDF) give the cleanest result. A high-contrast PNG or JPG usually works too, and if all you have is a photo of a business card, we can redraw it — there may be a small drawing fee for complicated artwork.

Each product page shows its own limit, and the box stops you going over it. Shorter text is engraved larger, so a name reads better than a paragraph on a small piece.

Yes, and it gets cheaper per piece. Start a custom order and tell us the quantity.

No. Engraving removes material rather than sitting on top of it, so there is nothing to peel, crack or fade. On powder-coated tumblers the laser cuts through to the steel beneath, which is what gives that two-tone look.

Hand wash is safest and keeps the finish looking new. A dishwasher will not remove the engraving, but over time it dulls the powder coat around it.

Wood and plywood, acrylic, glass, slate, leather, anodised aluminium and coated stainless steel. We cannot engrave bare chrome, most plastics that release chlorine, or anything we cannot identify — send a photo if you are unsure.

Most orders are cut and shipped within 3–5 business days of you approving the proof. Rush service is available on some products, and on anything else if you ask.

Not at the moment. We ship anywhere in the United States, and offer free local pickup on Long Island.

Personalised pieces cannot be resold, so they are not returnable unless we made a mistake or the item arrived damaged — in which case we remake or refund it, no argument. Full details on the shipping and returns page.